OUTSOURCING SERVICES

Contact Center

Contact Center Services.

We manage all the communications established with our clients and effectively monitor the contact processes in order to establish an effective multichannel marketing strategy.

We make the service evolve. We use the digital media at our disposal to improve brand awareness, information capacity about the products marketed and interaction with customers.

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  • Flexibility: adapting to what you need by adapting deadlines.

  • Communications with our clients: transparent, close and on a regular basis.

  • Quality control with Workforce and Quality Monitoring utilities.

  • Multilingual and multichannel customer service.

  • Advertising campaigns.

  • Arrangement of commercial appointments.

  • Lead generation and management.

  • Online and offline response campaigns.

  • Analysis and definition of management models for digital media and social networks.

  • Satisfaction surveys.

  • Multi-channel solutions.

  • Advertising campaigns.

  • Video call, shared browsing.

  • Click to call, click to chat, click to view.

Aligned to your objectives.
Aligned to your objectives.
We put ourselves in our customers' shoes and take on the challenge of managing their customers throughout their lifecycle.
Reporting.
Reporting.
We offer clear and transparent information, with scalable, open and flexible solutions.
Real-time data access.
Real-time data access.
Our customers have full access to service information anytime, anywhere.
Business Analytics from media broadcast and sales campaigns.
Business Analytics from media broadcast and sales campaigns.
We create a comprehensive, interactive scorecard with the most relevant management indicators.
Triple axis of quality control.
Triple axis of quality control.
We use our own tools for the planning, measurement, control and improvement of perceived and actual quality, as well as the use of external and objective tools.
Promotion and development of talent.
Promotion and development of talent.
We are committed to internal staff-promotion, so our managers have previously been agents and know how to motivate their teams.

Contact Center.

Digiltea - Hablamos
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